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"Ease of Use"

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Teaching/Learning Activities; Spaces That Make Them Easier

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"Ease of use," "power & options" and "progress" are often opposing values. Facilities (e.g., classroom lecterns, course management systems)  that are easy to use for novices typically offer few options and change rarely, if at all, over the years.  Some compromises can reduce, but not eliminate, these problems:

  • The fewer the seats in a particular room and the more movable they are (e.g., on wheels), the easier it is for faculty and students to move around, on foot or in chairs, especially if a few people are moving while most are sitting and working or listening.  But movable seats left in one arrangement can make work for the next class coming in to use the space, if they need chairs in a different array.

  • Tables are useful for work, but hard to move around.  Small tables, mounted to chairs eliminate the problem of moving separate tables but they are often too small for a laptop, book, and paper for notes to be open all at once.

  • Electrical outlets are useful for powering laptops and other personal electronic gear, but the outlets in the floor shouldn't trip people or hinder the movement of chairs or tables.

The next few notes refer to the means by which faculty and students control technology in a learning space, whether in a physical room or in a virtual space -- the "interface."

  • One compromise (but not a cure-all) is an interface (for a virtual system or for a control that someone in a classroom uses to control media, lights, etc. in the room) that has two or more levels. The simplest level offers the fewest options and commands, but is the most intuitive.  If a faculty member or student comes to the interface when it's set to a complex level, it ought to be obvious, even to a novice, how to switch to the simplest interface. (Know any exemplars of this kind of interface that ought to be linked to this page as illustrations?  please contact us!)

  • Most learning spaces ought to have the same (or perhaps only two-three) different interfaces. A much small number of spaces might be used to experiment with newer interfaces.  Experimenters using those new interfaces ought to be obligated to report on their strengths and weaknesses. From time to time, the standard interface (or one of them) would be replaced by a newer, more powerful standard.

Many other features affect ease of use.  For example, most high tech classrooms have a control panel at the instructor's station. Its placement usually defines the "front of the room", along with the location of the main projection screen. But, in classes where faculty value movement, how should they control the lights, change slides, etc.?

  • The Bloch lecture hall in the Hewlett Building at Stanford University (a TLT Group Network member) has been set up to make it easy for the faculty member to display experiments. Among other features, the room offers five different panels from which projection, microphone, and other facilities can be controlled, making it easier for faculty to move around or simply to have their choice of spots to stand while performing experiments for the students.

  • Another solution is, in wireless classrooms, to enable faculty to control slides, room lighting, etc. from a tablet or other mobile device.  Do you know of examples - if so please send them to us (see bottom of the page). If the mobile unit belongs to the room, there is the danger of losing or misplacing it (if, for example, the faculty pockets it to free his or her hands, and then walks out with it).

This question of facilities that are easy to use is a good agenda item for a TLT Roundtable if your institution has one. Roundtables can bring together the different kinds of people who have stakes in this issue, including "novice" as well as experienced faculty, IT support, faculty development, and facilities staff. Your Roundtable could periodically evaluate the ease of use of your facilities, and advice the Chief Academic Officer, technology support, faculty development program, development office and others about priorities for training, renovation, and future developments.

 

-Steve Ehrmann (ehrmann@tltgroup.org ), The TLT Group; updated December 11, 2004


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