ARQ: Using Feedback to Increase Online Discussion, Collaboration:
Facilitator Guide

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Web page for workshop participants l List of ARQ Modules l ARQ Home Page

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Goals for these ARQ workshops

When a course relies even in part on discussion or collaboration, the learning of every student is diminished when any student doesn't take part in the collaboration. The goal of this workshop is to help faculty members learn how to discover and then lower barriers that limit or prevent the full participation of some of their students. The method: a quick survey of your students.

  • The "big idea": Many people assume that, when gathering feedback or doing research, a large problem (symptom) must have a single, large cause; therefore (they assume) a problem that faces only one or two students must be unimportant.  That's not always so. sometimes 20 people can have the same symptom (in this case, inadequate participation online), but each one for a different reason. So, to deal with one symptom, may require helping different people in different ways.  Fortunately, sometimes, simply discovering the problem is more than half the effort needed to solve it.

Preparation for workshop facilitator:

  1. Read this brief chapter of the Flashlight Evaluation Handbook.

  2. If you haven't done so already, do the workshop for yourself. Experiment with the Flashlight template in a course you teach (or do an imaginary experiment if you don't currently teach a course). What items would you use? Why? When?

  3. How much need is there for this workshop?  Because the workshop is so short, and so easy to run, you can offer it to only a handful of faculty. But it might be worth finding out just how much need there is. Survey academic staff at your department or institution, asking them a) whether they assign online discussions or teamwork, b) if so, what participation rates are typical, and c) whether they'd like help in increasing and improving student participation. You could also ask what department the respondent is in, and then offer your first workshops for departments where the desire for assistance is greatest.  A template for asking such questions is available in Flashlight Online (template ZS69367). And here's a pdf of such a survey.  You can do this as a separate survey, or include questions like these in a longer needs assessment survey for faculty support.

  4. Decide the schedule. If people are willing to spend the time, you could do Tasks 1-5 in one session (30-45 minutes). Or you could split them into two or more session (e.g., tasks 1-3 in one session, then task 4 and 5 as one or two more sessions). The individual tasks take 5-15 minutes each. The more people in your group, the longer it takes to do a task, usually.

  5. Prepare paper handouts for participants (PDF for Task 3).

  6. Optional: If your institution is not a Comprehensive or Network subscriber, you may want to copy the template questions into another survey system that your colleagues use so that they can experiment on their own as soon as your workshop ends (or during your workshop).

  7. If you want people to practice creating real surveys during the workshop, schedule a computer classroom or ask potential participants to bring laptops; they could pair up with colleagues who don't have accounts.

Introduction to workshop [this text can also be used to publicize the workshop]: In your courses do you ever ask students to engage in online discussion? to work on homework or other projects together online?  Do all of your students participate effectively in these online interactions? 80% 50% fewer? If the figure is less than 100%, that can be a problem for all your students, since every student can potentially benefit from the participation of each student. And we know from research, that collaboration among students usually improves learning.

"The goal of this brief workshop [or series of workshops] is to help you learn how to increase that participation rate by using feedback to identify barriers that are slowing or blocking student participation in online discussion and collaboration."

Workshop Web site (steps for participants)

 

One Columbia Avenue,
Takoma Park, Maryland 20912
Phone
: 301.270.8312/Fax: 301.270.8110  

To talk about our work
or our organization
contact:  Sally Gilbert

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