ARQ: Using Feedback to Increase Online Discussion, Collaboration:
Facilitator Guide

Handbook and Other Materials l Asking the Right Questions (ARQ) l Training, Consulting, & External EvaluationFAQ

Web page for workshop participants l List of ARQ Modules l ARQ Home Page

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Goals for these ARQ workshops

When a course relies even in part on discussion or collaboration, the learning of every student is diminished when any student doesn't take part in the collaboration. The goal of this workshop is to help faculty members learn how to discover and then lower barriers that limit or prevent the full participation of some of their students. The method: a quick survey of your students.

  • The "big idea": Many people assume that, when gathering feedback or doing research, a large problem (symptom) must have a single, large cause; therefore (they assume) a problem that faces only one or two students must be unimportant.  That's not always so. sometimes 20 people can have the same symptom (in this case, inadequate participation online), but each one for a different reason. So, to deal with one symptom, may require helping different people in different ways.  Fortunately, sometimes, simply discovering the problem is more than half the effort needed to solve it.

Preparation for workshop facilitator:

  1. Read this brief chapter of the Flashlight Evaluation Handbook.

  2. If you haven't done so already, do the workshop for yourself. Experiment with the Flashlight template in a course you teach (or do an imaginary experiment if you don't currently teach a course). What items would you use? Why? When?

  3. How much need is there for this workshop?  Because the workshop is so short, and so easy to run, you can offer it to only a handful of faculty. But it might be worth finding out just how much need there is. Interview or survey academic staff at your department or institution, asking them a) whether they assign online discussions or teamwork, b) if so, what participation rates are typical, and c) whether they'd like help in increasing and improving student participation. If your questions appear in an institution-wide survey about faculty support needs, be sure to ask what department the respondent is in, so you can offer your first workshops in departments where the desire for assistance is greatest. 

  4. Set the schedule. Task 1 is best done as homework (perhaps after a brief face-to-face introduction to get people interested.)  Tasks 2-4 can be done together, or as separate brief workshops, each 5 minutes or less (e.g., as agenda items in a series of departmental faculty meetings). Tasks 5 and 6 will often be done by faculty working alone. Task 6A could be done as a separate brief workshop.  Task 7 can also be a brief workshop.

  5. Saving time: Note that the more people in your group, the longer it takes to do a task, usually. If the workshop involves more than, say, five faculty, you can shorten the workshop by breaking participants into small groups. Keep "reporting out" to a minimum or eliminate it in order to save more time.

  6. Prepare paper handouts for participants. Print this item bank of such questions is available in Flashlight Online 2.0; if the item bank ("Diagnosing Barriers to Online Discussion and Collaboration Among Students") is not already on your Flashlight Online survey list, email your local TLT Group contact and ask to share it.

  7. Decide what degree of use of Flashlight Online is appropriate for your participants. None? (Then use the paper forms only, and encourage them to decide how they would administer their own adaptations: on paper? using some online system?). Or would you like to help them use Flashlight Online because the item bank is already in that system? (Then arrange for some or all participants to have accounts and an initial workshop in how to use them; make sure all participating authors have access to the item bank before the workshop begins. If you don't have the item bank and the rights to share it with others, contact flashlight @ tltgroup.org and ask for access to "Lowering barriers to online discussion" item bank.)

  8. Optional: If your institution is not a Comprehensive or Network subscriber, you may want to copy the template questions into another survey system that your colleagues use so that they can experiment on their own as soon as your workshop ends (or during your workshop).

  9. If you want people to practice creating real surveys during the workshop, schedule a computer classroom or ask potential participants to bring laptops; they could pair up with colleagues who don't have accounts.

Introduction to workshop [this text can also be used to publicize the workshop]: In your courses do you ever ask students to engage in online discussion? to work on homework or other projects together online?  Do all of your students participate effectively in these online interactions? 80% 50% fewer? If the figure is less than 100%, that can be a problem for all your students, since every student can potentially benefit from the participation of each student. And we know from research, that collaboration among students usually improves learning.

"The goal of this brief workshop [or series of workshops] is to help you learn how to increase that participation rate by using feedback to identify barriers that are slowing or blocking student participation in online discussion and collaboration."

Workshop Web site (steps for participants)

 

PO Box 5643
Takoma Park, Maryland 20913
Phone
: 301.270.8312/Fax: 301.270.8110  

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contact:  Sally Gilbert

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