ARQ: Using Feedback to Increase Online Discussion, Collaboration

Flashlight Online log-in l About Flashlight Online l Handbook and Other Materials l ARQ l
F-LIGHT l Training, Consulting & External Eval.l Student Course Evaluation l FAQ

Preparation l Introduction (can also be used to publicize workshop) l Task 1 l Task 2 l Task 3 l Task 4 l Task 5 l
ARQ Modules l ARQ Home Page

These materials are for use only by institutions that subscribe to The TLT Group, to participants in TLT Group workshops that feature this particular material, and to invited guests. The TLT Group is a non-profit whose existence is made possible by subscription and registration fees. if you or your institution are not yet among our subscribers, we invite you to join us, use these materials, help us continue to improve them, and, through your subscription, help us develop new materials!  If you have questions about your rights to use, adapt or share these materials, please ask us (info @ tltgroup.org).

"No man is an island, entire of itself; every man is a piece of the continent, a part of the main.
If a clod be washed away by the sea, Europe is the less, as well as if a promontory were, ..." John Donne

Goals for this series of ARQ workshops

When a course relies even in part on discussion or collaboration, the learning of every student is diminished when any student doesn't take part in the collaboration. The goal of this workshop is to help faculty members learn how to discover and then lower barriers that limit or prevent the full participation of some of their students. The method: a quick survey of your students.

  • The "big idea": Many people assume that, when gathering feedback or doing research, a large problem (symptom) must have a single, large cause; therefore (they assume) a problem that faces only one or two students must be unimportant.  That's not always so. sometimes 20 people can have the same symptom (in this case, inadequate participation online), but each one for a different reason. So, to deal with one symptom, may require helping different people in different ways.  Fortunately, sometimes, simply discovering the problem is more than half the effort needed to solve it.

Task 1: The goal of this workshop is to learn some techniques for improving participation in online discussion (or other collaborative activities online such as peer critique, group projects, role plays, etc.).  To help you gauge whether this workshop has been useful, begin by recording some notes about participation in that activity, in that course, before you change anything. For example, you might rate participation at 0% if no one is participating at all, with a goal of reaching 100%.   (1-2 minutes)

Optional: discuss your method of estimating participation with one or more other people in the workshop. Then, if you like, modify your method of estimation.

Task 2What barriers might hinder or block each student from full participation? Think of courses where you've asked students to engage in online discussion or collaboration.  Think of factors that could have limited or blocked even one student from full participation. List as many such factors as you can in the next two minutes.(3-4 minutes)

Task 3: Learning to use the item bank: "This handout is a Flashlight Online 1.0 item bank. You can pick questions from this long list, anywhere from 5 to, say, 20 items, and survey your students.  From this list, select a few questions whose answers are most likely to help you figure out how to improve your course: your most important uncertainties about what your students are thinking. Put a checkmark beside issues that would be important barriers for at least one student, and where 'you' could provide significant assistance to lowering that barrier. 

If you have marked more than 20 items, put a "1" beside questions you could ask in the first week of the term, and "2" beside items that it would be better to ask in week 2 or 3, after the students have a better sense of how your course works. Now you've got questions for two surveys. [10 minutes]

Task 4: Discuss how to lower barriers.  Pick a barrier that you think you could help to lower. Write down what you could do.  Suppose that 2/3 of your class faces this barrier? How would you respond?  Take 2 minutes to do this.

Now share your answers with your colleagues, and let them suggest other ideas for responding to the same barrier.

Task 5: Creating a Flashlight Online 1.0 questionnaire: Click here for an 8-minute demonstration of using Flashlight Online to create such a survey. If there any glitches with the audio, start over; that usually fixes the problem. 

Task 6: Do your study, help your students, and watch to see if participation improves.  You might do one such survey on the first day or two of class, focusing on barriers that would already be clear to students. Then do a second, different survey a couple weeks into the term, focusing on issues that would only become clear by that time (e.g., assignments, what it's like to discuss issues in this course with students in this course).  See what barriers you can lower. And estimate the levels of participation week to week.  (If you're not ready to do surveys, be sure to at least do this last step: record levels of participation in online discussion or collaboration.  This is baseline data that can help you interpret what you see when you're taking steps to improve participation.

Task 7: Estimate impact and benefits.  Ask participants to redo their estimate of participation. This would also be a good time to have them write about their experience with this workshop. Did they think it would be helpful before they started? And now what do they think?  For your institution, and for The TLT Group, it would be helpful to a) have these comments in writing, and b) create a digital recording (e.g., 30 seconds to 2 minutes) of the best comments.  Such materials can be helpful for future faculty who are considering whether or not this workshop would be a good use of their time.

 

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