Lowering Barriers to Online Discussion and Collaboration:
A Flashlight Guide

Flashlight Online log-in l About Flashlight Online  l  Handbook and Other Materials  l F-LIGHT 
Training, Consulting & External Eval. l Student Course Evaluation l FAQ

The Goal of This Template l The Item BankWho Should Use this Template l
How to View This Template l How to Use This TemplateARQ workshop on how to use this Tool l
Other Flashlight Templates and Item Banks for Faculty

These materials are for use only by institutions that subscribe to The TLT Group, to participants in TLT Group workshops that feature this particular material, and to invited guests. The TLT Group is a non-profit whose existence is made possible by subscription and registration fees. if you or your institution are not yet among our subscribers, we invite you to join us, use these materials, help us continue to improve them, and, through your subscription, help us develop new materials!  If you have questions about your rights to use, adapt or share these materials, please ask us (info @ tltgroup.org).
The Goal of this Template

There are dozens of barriers that might inhibit or prevent a student from taking part in an online discussion or working in a team online to do a project.  This survey template (ZS43546) is designed to give faculty and support/development staff information to help them increase the percentage of students who participate successfully in online discussion and collaboration.  To learn how to use this tool, read this web page.  Click here to see materials for a faculty workshop on how to study and lower such barriers in courses.

The Item Bank

The template is an actually a small item bank including about 50 questions, each of which deals with a somewhat different barrier to collaboration online. This set of barriers was identified with assistance from a series of TLT/Flashlight faculty workshops in 2000-2002. Participating faculty were asked to list reasons why some (perhaps even one) student in a course might not participate fully and effectively in online collaboration or discussion.  We identified barriers that might well be invisible during a course but that, if made visible, could be lowered so that participation could increase.

Who should Use this Template

Don't ask students questions about problems that can't be addressed by the person or people who get the data. Some of the barriers in this template can be addressed by the instructor alone so, if you're an instructor working alone on this, include only those items where you can be of help. Similarly, if you are in a technology or faculty support group, you should choose only those items where your unit can help students.  We suggest that instructors and development/support staff work together in order to plan a more coordinated strategy: perhaps one survey annually for all students, or a sample of students, about problems that can be addressed outside courses, and another form that interested instructors can use in week 2 or 3 of their courses.

How to View and Use this Template

To view this template, open your Flashlight Online account, create a survey, use the 'template' command, and "view" template ZS43546, "Diagnosing Barriers to 100% Participation in Online Discussion, Collaboration." 

If you decide to include these questions, start with a blank survey (no introduction or items), click on the Template command, go to this template, and click on its name (not the View button).  After a moment all the items will be inserted into your survey.

There's one piece missing from this template: the introduction (a bug in Flashlight Online prevents templates from having introductions). You'll need to add that manually. We have some suggested text you could copy and paste into the introduction field of your survey (and change if you like). The " <br><br>" is a bit of html. If you paste this block of text into Flashlight Online, the  <br><br> will create paragraph breaks at those points. You can use other html code, too (e.g., <b>boldface</b> to create boldface.

Please fill out this survey so we can help you do better in this course. There are several ways in which it’s important for you to work with other students online in this course (list at least some of them here). In order to help you, we need some information from you. This won't help or hurt your grade, but if you put your name at the bottom, we may be able to provide you individual assistance that could help you do better in this course. <br><br>

Please quickly read the whole survey first before responding and tell us what's true for you in THIS course. When we mention a factor such as “I have problems expressing what I think in writing,” the only thing we need to writing problems are keeping you from working successfully online with other students in this particular course. <br><br>

"Thanks for helping make this a better course for everyone; I will report to all of you about what I learn from this survey and how we've used it to improve the course. <br><br>

Suggestions for Adapting and Using the Item Bank

We suggest the following steps:

a)  Estimate or measure current participation rates in your course before you start, if you’d like to see later on whether this survey helped increase that participation rate. For example, if you're trying to improve participation in online discussions, count the number of students who have made their presence felt constructively in the first week of class.

b)  Create a survey containing the item bank.  Which questions probably represent barriers to participation in your course:

  • that might affect at least one of your students, and

  • that can be addressed: in other words, if the survey can tell you which of your students faces this barrier, you (personally or via the institution) can probably help them overcome it.

d)   ‘Uncheck’ (delete) any item in the survey that does not meet both of those criteria. Click “OK” at the bottom of the survey to send your changes to the server

e)  Make other needed changes – you can delete other items, add your own items, rewrite the introduction, etc. After you've finished adding items, you can also use the html editing feature of Flashlight Online to alter the appearance of the survey: putting paragraph divisions into the introduction, for example, or adding a thank you at the end. For this and other hints about using Flashlight Online, see our help sheet (requires TLT/Flashlight username and password).

f)   Administer the survey. A good time to ask for student responses might be after the students have experienced 1-2 online collaboration experiences, so that they can respond to questions based on their experience in your course.  Explain that you're asking for this information so that you can help more students do well in this aspect of the course. "I can't help you unless you check all the barriers that are affecting your own participation in [whatever the group activity is]. That's also why I'd like you to give your name -- I can't help you unless I know who you are. If, on the other hand, you'd prefer to remain anonymous, and not get individualized help, leave that question blank."

g)  Download the data into a spreadsheet or other format that will enable you to easily see which barriers are being experienced by each student in the course.  If you don’t know how to do this, use the help screens or get assistance from the Flashlight Online administrator at your institution.

h)  Do your best to help each student deal with the barriers. If many students face the same barrier, you may want to do some kind of in-class activity to do deal with it. Otherwise you may need to work with students one-on-one.

i)   Estimate participation rates periodically throughout the course. Did the survey, and what you did as a result, help improve participation/collaboration?  I predict that the survey will help in two ways: a) directly, by helping you and the students deal with barriers, and b) indirectly, by helping convince the students that you believe that such participation is important for success in the course.

j)   Whether this survey helped you or not, whether you even finished using it or not, please send e-mail to Steve Ehrmann (me) at ehrmann@tltgroup.org and tell me what happened.  Did you find the data helpful? Did you use techniques for dealing with barriers that were particularly helpful and and that are worth passing along to other Flashlight users around the world? (for example, if some students are skeptical about the value of online discussion or collaboration as a way to learn, how did you deal with that barrier?) Do you have suggestions for improving the survey or these directions?

 

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