Online Institute FAQs

Frequently Asked Questions:

How long does each session usually last? The sessions last one hour. Some sessions are followed by a live chat discussion either directly following the event or the following day. You will be notified of this or it will be advertised in the description of the workshop.

How do I view the sessions? Each session is hosted online through your web browser. We recommend Internet Explorer for this event. Because TLT Group Online Institute workshops are designed for high interaction for each participant, we recommend that you use your personal computer for the session. You will need speakers and the ability to hear sound through your computer for all online events. A microphone is highly recommended, but not required. Also visit our Technical Options and Requirements for more info.

How do I get materials for the webcasts? You will receive materials via email before, during and after the event. All of the resources can be accessed online. This is why we ask for your email address during registration.

Are the events archived?  We record an archive of every session which can be viewed through your browser at any time from your computer following the webcast. We recommend Internet Explorer in most cases. There is no CD copy of the event.

 

How many people can attend if I register? The cost of the workshop is priced per person, but you are very welcome to share the information with faculty at your institution. If you are registering more than one person from the same institution, the TLT Group tries to offer a discount to your institution.

What happens after I register? You will get a confirmation webpage that tells you your registration has been sent to us. If you see any errors, such as with your email address, click on your back button in your browser and resubmit your registration. You will not be charged twice if you've submitted your credit card info. Then, one week before the event, you will get an email telling you how to access to webcast.

Why don't I see my charge on my card right away?  Often times, people register for events as members of co-sponsoring organizations. The TLT Group checks with each organization to be sure you are an active member. We do not process your info until we get that confirmation. Because this may take a few days, you may see a delay in the charge.

How do I get a receipt? The TLT Group is a very small non-profit organization, and we try to cut down on as many steps for each workshop as possible. Your receipt is the confirmation webpage that comes up after you submit your registration. If you need an invoice from the TLT Group, that can be arranged but may take several weeks. Please let us know when you register if you would like a receipt in the additional comments area. Again, this usually takes several weeks.

When do I find out about where to access the webcast? An email will be sent to the email address you provide one week before the workshop begins. If you have registered less than one week before the workshop, you may not get an email until a day before or the day of, due to registration processing.

The registration page says it is secure, but it does not appear secure in my browser. Is it really secure? Our Internet Service Provider has secured our entire website through GeoTrust. If you would like to view your page as secure in your browser, add an 's' to the http:// part of the web address, so it looks like https:// You will see the lock icon appear in the lower right hand corner of your browser. This works for most secured websites.

Have a question you don't see answered here? Make a Suggestion!