Discussing a TLT Case

 

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Suggested Process

1. Optional: for participants who have not previously participated in a TLT case study seminar like this, read the introductory essay

2. Read the case your group is going to discuss.

3. Working alone: Please respond to these questions:

  1. Have you ever seen or experienced a situation anything like this? Describe what happened in the situation you know about.  What went wrong? Why?  (Even if you think you encountered a problem like this, and 'solved' it, just describe teh problem not your solution.) (If no one in the group has ever encountered a problem like this, you should probably switch to another case.)

  2. Realistically, how many different causes might result in 'symptoms' such as those described in the case? List as many as you can think of.

  3.  Can you think of any additional facts to collect, facts not mentioned in the case, that would help you decide which factors to deal with when trying to respond to the problem?

  4. Make an assumption about what has caused these symptoms.  What might you then do in order to make the best of this situation?

4. Discussion: Each participant should describe their answers to the questions above.  After each participant speaks, other participants should first play the 'believing game' (begin by agreeing with what has been said, and then add to that statement if you can). Then, if appropriate, participants can disagree and suggest alternatives.  Goals for the group's discussion:

  1. As a group, discover as many different ways of understanding and responding to this problem as possible, and share as many relevant, useful experiences as possible in the process.  The benefits from a case discussion such as this come from the painfully-won wisdom shared by participants. The role of the case itself is simply to trigger this exchange of perspectives and experiences.

  2. Shed light on underlying concepts, in the way that, in the introductory essay, the discussion of obscenity in the chat room shed new light on the idea of 'empowering technologies.'

Revised November 3, 2008 - Steve Ehrmann

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