Dangerous Discussions: 
Student Course Evaluations
-- from Paper to On-Line

Questions, Issues, Factors

  • What kinds of information should be collected as part of student course evaluation activities? 
  • Who should control access to that information and the purposes for which it is used? 
    [e.g., info collected solely to enable faculty member to improve a course vs. info collected to be used in promotion and tenure decisions by academic deans]

Basic Questions to Consider

  1. How to use responses?
    How can student responses to course evaluation surveys be most useful? 
    To whom?  For what purposes?

  2. What kinds of information?
    What kinds of information should be collected as part of student course evaluation activities? 

  3. Who controls access, use?
    Who should control access to that information and the purposes for which it is used? 
    [e.g., info collected solely to enable faculty member to improve a course vs.
    info collected to be used in promotion and tenure decisions by academic deans] 

  4. Evaluating courses or faculty?
    To what extent is the process more correctly labeled "course evaluations" vs. "faculty evaluations"?

  5. Obstacles?
    What are the institutional challenges and other obstacles to using student course evaluations to help improve teaching and learning? 

  6. Pre-Requisites?
    What are the important resources and pre-requisites for success?

  7. Roles for administrators, leaders?
    What are the most effective roles for administrators and other academic leaders in designing, improving, and implementing  student course evaluation programs?

  8. How widely should student ratings be used?
    How widespread is the use of student ratings?

  9. Validity?
    Are student ratings of teaching really valid?
    How do we determine validity anyway?

  10. Evidence pro and con?
    Are there two sides to the student ratings story … that is,
    is there equal evidence “pro and con”?

  11. Caution!
    What are the things to be most careful about in developing a student ratings system?

  12. Corruptible?
    Can any ratings system be manipulated or corrupted? If so, how? Why is this a concern?

  13. Students as consumers?
    Some would say that using ratings of teaching treats students as consumers, and that lowers standards.
    Do you agree?  Why/Why not?

  14. Measure learning?
    Do student ratings measure learning? If not, what should we be doing instead?

  15. Students write comments?
    Would having students write out comments be a better idea than having them complete typical rating forms?

  16. Response rates
    Are online student rating response rates lower than paper response rates?
    Is it true that low online rating response rates result in lower ratings for a course?

  17. Perceived advantages?  Lower costs?
    Why are some institutions already switching to online student course rating systems?
    What are the perceived advantages?
    Do online rating systems cost less than paper rating systems?

  18. More specific questions about online student rating systems:

  • What are the basic questions that should be asked when designing or revising a student rating system?
    What is the best place to start, in developing an evaluation/ratings system?

  • What kinds of information should be collected via student rating forms?

  • How can student rating results be used to help faculty members improve their teaching?

  • Are online ratings less reliable and less valid than paper ratings?

Click here for other Dangerous Discussion topics and questions for faculty, administration and staff- especially, about Teaching, Learning, and Technology.

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Discussion - Sample List of Issues and Factors
that Influence Decisions about Student Course Evaluations
Click on each of the following for more explanation below

Which of these factors needs more explanation? 
Which are most important to you? 
Which are most relevant at your institution?
 
What needs to be added to or removed from this list?

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[The following is based on some of the work done in a TLT Group Flashlight BeTA workshop held at Northern Arizona University on May 21, 2005]

Usefulness of Student Course Evaluations

  • How important and useful are student course evaluations at your institution now? 
    Does this answer change if the question is re-focused only on a particular division or department?
    What would change this answer?

  • In what ways can measuring students' views on their learning experiences (via course evaluations) improve learning?  Are there some kinds of teaching/learning that cannot be improved by student course evaluations?  What are the characteristics of those kinds of teaching/learning?  [Teachers?  Learners?]

  • Are there some kinds of student feedback not worth collecting or reporting?  What are the characteristics of those kinds of feedback?

  • How can student course evaluations avoid interfering with other measures of student competencies in achieving course objectives?

  • How can online student course evaluations avoid being too quantitative rather than qualitative? 

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Access to and Uses of Results

  • What kinds of conflicts might there be about sharing the results of student course evaluations?
    Deciding who gets access to which data?  In what formats?  For what purposes?
    Is it important to provide differentiated access to the results for administrators, faculty, students, or others?

  • To what extent is the process more correctly labeled
    "course evaluations" vs. "faculty evaluations"
    ?

  • In what ways is it appropriate or useful to make assessment processes in general and student course evaluation processes in particular available to the public? 

  • In what ways is it appropriate and useful to be able to examine correlations of student course evaluation data with other institutional data?

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Obstacles and Incentives
What are the incentives and disincentives for faculty members and students to
participate conscientiously and effectively in student course evaluation programs? 
To share instructional resources including course evaluation questions and the resulting data?

  • Faculty Preparation:  To what extent and in what ways are faculty members well-prepared or ill-prepared to participate effectively in a student course evaluation program?  (Trained or certified in teaching and related assessment techniques?)  To make effective use of the results of a student course evaluation program?

  • Fear and Discomfort: To what extent are Individual faculty members afraid of or uncomfortable about:  change, ambiguity, extra work without compensation, facing evidence of professional inadequacy or the need to improve teaching, lack of meaningful or thoughtful responses from students... ?
    Are there questions that some people would prefer NOT to have students answer?  Why?

  • Promotion or Punishment:  To what extent and in what ways do tenure and promotion decisions, union rules, faculty senate agreements, etc. support or conflict with successful implementation of a student course evaluation program?
    To what extent do faculty members fear that assessment will be used by "them" to punish "us."

  • Institutional Resources and Support:  To what extent and in what ways are institutional resources adequate to support faculty and students for committing extra time and effort to making a student course evaluation program succeed?

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Responsiveness of Students
To what extent and in what ways are students well-prepared or ill-prepared to participate effectively in a student course evaluation program?  (Trained in learning and related assessment techniques?)

What are the incentives for students to respond thoughtfully and usefully to course evaluation surveys?

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Institutional Resources and Administrators' Roles
What are the important resources and pre-requisites for successful development and implementation of a student course evaluation program?
How are various "stakeholders" able to influence the development and implementation of a student course evaluation program?  (students, peer faculty members, graduates, administrators, employers, regents/board members, legislators, populace...)

How can efforts to launch or improve a student course evaluation program avoid some of the common problems that any major institution-wide educational reform might encounter?  E.g., how can the program: 

  • Encourage optimism that THIS large change will be successfully begun and sustained;

  • Ensure adequate resources (money, time, staff, community, ...) to support the achievement of the stated objectives;

  • Build trust among key stakeholder groups (administration vs. faculty vs. ....).

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Other New Issues:  Course Ownership, etc.?

  • In what ways are disputes about who owns which elements of a course likely to influence the ways in which a student course evaluation program is perceived and treated by faculty?  Administrators?

  • Etc.?

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